Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

Apitstopgarage.com/ apitstopgarage.org is totally committed to customer satisfaction. Please email us at apitstopgarage@gmail.com to process your return or call 623-842-3300, Monday through Friday 8:00 AM – 5:00 PM MST.

IMPORTANT NOTICE CONCERNING REFUNDS:  As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products sold by apitstopgarage.com/ apitstopgarage.org qualify for free exchange or replacement within 14 days from the date your order ships. Please email us at apitstopgarage@gmail.com  to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.

We do not accept returns or exchanges for any products after 14 days from the date your order ships.

If you would like assistance in returning an item, please contact our customer service department at 623-842-3300 or email us at apitstopgarage@gmail.com. We will be happy to walk you through the return process.

Clearance items are not eligible for return.

Orders shipped outside of the United States are not eligible for return

CUSTOM and PERSONALIZED PRODUCTS:

Custom & personalized products are non-returnable, non-refundable, and do not qualify for free shipping or exchanges. Please contact our Customer Service Department at 623-842-3300 or email us at apitstopgarage@gmail.com  to assist you.

FOOD and FOODSTUFFS (including TEA):

We do not accept returns or exchanges for food, foodstuffs or tea. All food, foodstuffs and tea purchases are final.

Orders shipped outside of the United States are not eligible for return

Orders shipped outside of the United States are not eligible for return

PERSONAL PROTECTIVE EQUIPMENT (PPE):

Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.

Orders shipped outside of the United States are not eligible for return

CLEARANCE ITEMS:

Clearance items are not eligible for returns. Please contact our Customer Service Department at 1-877-734-2458 or email us at customerservice@onlinestores.com to assist you.

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

DEFECTIVE RETURNS

Our company fully stands behind all our products. We will take care of any problems with merchandise that does not work as intended and work tirelessly until you are 100% satisfied. If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Handling this type of return will differ. Call or email us at apitstopgarage@gmail.com before trying to return defective merchandise. Manufacturer defects found after 14 days of your order date are directed to the manufacturer’s warranty. The manufacturer will typically handle any problems for you directly.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.